SAMPLES

Instrument Repair and Rental Labs : Company Goals and Objectives
1. Meet or exceed all customer expectations and requirements.
2. Provide the best service in the test and measurement markets.
3. Zero warranty returns on service work.
4. Less than five work days for depot calibrations
5. Less than fifteen work days for depot repair and calibrations
6. Greater than 95% Internal Quality Measurement
7. 95% customer retention
8. Greater than a “9” grade on the IRL Customer Survey
9. Meet or exceed the requirements of ISO 9002:1994, ANSI/NCSL Z-540-1-1994,
MIL-STD 45662A, ISO/IEC 17025, FDA/GMP 820.61.
10. Service all customer complaints as expeditiously as possible. 90% resolved
within one week. 100% resolved within 60 days.